Firth Improvement
We recently completed a digital transformation with one of our travel industry clients. We assisted them in designing the future operating model and the processes that would be carried out by over 20,000 staff worldwide; from contact centres to shops to staff in resort. Digital…
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Firth Improvement, a Business improvement consultancy, and Second Curve, an exceptional Leadership development company, partnered in November 2016, to deliver Leadership training essentials to one of Firth Improvement’s existing clients. Second Curve’s wealth of experience and course material made them an obvious choice, when an…
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Over the last year I have been a regular attendee on the Business Improvement conference circuit, it is really great to get out of the bubble of your own workplace, your own specific customer issues, organizational politics and meet likeminded members of our community. I…
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Firth Improvement, a Business improvement consultancy, and Second Curve, an exceptional Leadership development company, have announced that the “Barriers to Leader Standard Work” courses for 2016 are now available for booking. “When it comes to process and performance improvement it is critical to be able…
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This week I had the pleasure of attending the Institution of Mechanical Engineers: Operational Excellence in complex environments conference. The diverse range of topics and insights are too numerous to cover in this post, but I thought I would share the output of a roundtable…
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Firth Improvement, a Business improvement consultancy, launched the redesign of www.FirthImprovement.com today. The new design and content reflects a 6 month review process that was undertaken to gather client feedback, simplify the look and feel of the website, improve navigability, and to showcase the range…
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Firth Improvement, a Business improvement consultancy, and 100% Effective, a Lean Six Sigma training company, extended the terms of their existing partnership recently by collaborating on a consulting project in the Middle East. The two companies already have agreements in place for Firth Improvement to…
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Reflections on PEX Week Europe Attending the last conference of the season, and the high point of the PEX Network’s slate of conferences, was eagerly anticipated by the Firth Improvement team. As sponsors and exhibitors, we’d been putting in the hours for a couple of…
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I was delighted to be able to attend the Global Process Improvement and Operational Excellence summit in Amsterdam last week. It’s really great to get out and meet fellow practitioners, C-suite members and also potential collaborators, I try to do this as often as possible…
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Firth Improvement isn’t a public listed company, or beholden to any shareholders, and so we’re not required to announce any details of our performance in 2014. But as I mentioned in the Strategy blog post one of the core values of our company is transparency,…
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